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Airport Security and Screening

We are committed to ensuring your safety and security while travelling with us. Many Australian airports have rigorous security screening procedures, some increased check-in procedures and there may also be potential traffic delays accessing the airport terminal drop-off areas. As such, we recommend you arrive at the airport early, and allow yourself adequate time to pass through security and screening.

At check-in

Security measures which may be applicable to you could include:

  • a request for the production of satisfactory photographic identification as set out below; and/or
  • a declaration regarding the contents of any Cabin or Checked Baggage.

If you fail to comply with any of these security measures, your check-in may be denied and you will not be able to board your flight.

After check-in

Security measures which may be applicable to you could include:

  • submitting to security screening or clothing and body searches, or submitting your baggage to screening, searches or inspections (with or without you being present). This may be required by us, government or airport officials; or
  • producing satisfactory photographic identification to us, our Crew members, law enforcement agencies, or any other person reasonably expected to request confirmation of your identity.

If you fail to comply with any of these security measures, your boarding may be denied and you will be unable to fly with us.

Baggage

Restrictions apply in relation to certain objects and dangerous goods. For more information please refer to our Baggage restrictions and dangerous goods pages.

Satisfactory photo identification

The following are the only acceptable forms of photographic identification:

  • current and valid national passport; or
  • motor vehicle driver’s licence issued under a law of the Commonwealth of Australia or an Australian State or Territory; or
  • a document that identifies you and is issued by:
    • The Commonwealth of Australia; or
    • an Australian State or Territory; or
    • an authority of the Commonwealth of Australia or an Australian State or Territory; or
    • an Aviation security identification card issued by an aircraft or airport Operator.

If you are unable to produce satisfactory photographic identification at the check-in counter, your check-in may be refused. Note that children under the age of 18 travelling with a parent or guardian do not need an appropriate form of identification as long as the parent or guardian has one.